Privacy Policy

Information we collect

• ✦Account data: your name, email, company name, and password (stored hashed).
• ✦Customer/location data you provide: the addresses, contacts, and details you import or enter, which we store on your behalf.
• ✦Usage data: log and device information needed to operate and secure the service.
• ✦Payment data: handled by our payment processor (Stripe). We do not store full card numbers.

How we use information

• ✦To provide the service: mapping, routing, geocoding (via Geocodio), optional map tiles (via Mapbox), and AI-assisted import (via Anthropic), which receive only the data necessary to perform those functions.
• ✦To secure accounts, prevent abuse, and provide support.
• ✦To process subscriptions and send service communications.

Data sharing

We share data only with subprocessors that power the product (e.g. hosting, Stripe for billing, Geocodio for geocoding, Mapbox for optional map tiles, Anthropic for import parsing) and only as needed. We do not sell your data.

Data security

Data is isolated per organization, encrypted in transit, and access is restricted. You can export or delete your data yourself from Account — you do not need to email us first.

Your choices

From Account you can:

• ✦Correct your name, email, phone, and timezone.
• ✦Export a JSON copy of workspace data you can already see (profile, teammates, locations, visits, routes you can open, import history, and your help tickets). Secrets (passwords, 2FA, billing and CRM tokens) are not included.
• ✦Delete your login if you are a teammate — the organization’s workspace stays with the owner.
• ✦Delete the organization if you are the owner — this permanently removes every teammate login and all workspace data. We attempt to cancel an active Stripe subscription at the same time.

Questions, or a request we cannot fulfill in-app? Use the contact form.

Contact

Questions about this policy? Reach us through the contact form.